Adding or removing members
Renewals and cancellations
A family membership includes two adults over the age of 21 who live in the same household or up to two adults and all dependents (aged 21 and under). Any member you wish to add to your membership must live in your household.
Visit the front desk to add or remove members from your membership.
According to the Consumer Protection Act, the duration of a membership contract cannot exceed 12 months and it cannot be automatically renewed. So, you must sign a new contract every year. Any price increase that occurred during the year will be applied when the membership is renewed. A renewal letter will be sent to you before the end of your membership.
With our flexible membership, you can cancel your membership without penalty. Just stop by the front desk for more info.
You can pay for your membership with a credit or debit card, or via electronic transfer from a chequing account.
Failed payment: A fee will be applied for any payment that has been declined by your financial institution, and your access will be suspended until payment has been made.
It’s important to promtly notify the team at the front desk if your credit card is expiring soon or if the number changes.
Because we want as many people as possible to take part in our programs, we can offer financial assistance based on your income.
Click here for more information about financial assistance or to download the application form.
How it works
We will take into consideration your annual income and the number of adults and dependents who live with you and we will determine the amount of financial assistance based on your personal situation. Our goal is to help anyone who is eligible for financial assistance.